| Why IT Costs Must Come Out of the Black Box--Now |
| Full IT cost transparency is not a "nice to have" anymore, says a new Forrester Research report. It's a required competency that organizations will need to avoid two big business pitfalls and remain competitive.
08/30/2010
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| Firefox Loses Browser Share Third Month Running |
| Mozilla's Firefox lost share in February, the third consecutive month that the browser has slipped, according to metrics data published today.
02/28/2010
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| What Matters Most in Outsourcing: Outcomes vs. Tasks |
| No one who outsources IT really cares about servers or switches or man-hours. They want business results. Outcome-based outsourcing promises to deliver those results, but moving from input-based pricing to outcome-based contracts is easier said than done.
11/10/2009
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| 'Security Metrics' and Risk-Assessment Guides Out This Week |
| The Center for Internet Security and the Open Group's security division have each published comprehensive risk-management guides, the first defining a basis for security metrics and the second a high-level view on the pros and cons of risk-assessment approaches.
05/20/2009
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| Vendors Meld IT Asset Controls, Facilities Management |
| Avocent application monitors power, cooling and space alongside IT asset data, while Netreo adds power management, environmental metrics to its OmniCenter DataCenter Dashboard.
05/18/2009
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| Measuring Corporate Contributions to an Open Source Project |
| Open source is looking more attractive to software development managers who need to make their budgets stretch farther, as the enterprise can benefit from FOSS community's contributions (which you don't have to pay for, cool!). But IT managers need to evaluate how to best participate in open-source projects and how to measure their developers' success.
01/07/2009
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| Employee Communication: How to Calculate the Cost |
| Tips on building a cost calculator to estimate what communications costs will be for moving or adding employees.
09/24/2008
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| Predictability Is the Key to Earning the Boss's Trust |
| Managers prize predictability above all. Here are five ways to provide it.
09/21/2008
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| TCO versus ROI |
| Whether return on investment drives more technology decisions than total cost of ownership shows how your company views IT.
04/08/2008
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| What's Your Priority in Focusing on Total Cost of Ownership? |
| Managing costs is critical. Where do you prioritize when it comes to IT systems? Take this instant poll.
03/11/2008
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| Why IT Management Frameworks Don't Guarantee IT Success |
| It just isn't enough for your IT organization to have mature management and software development processes if the business organizations don't do their part. Companies also need an IT maturity model for the enterprise. PLUS: 5 tips to jump-start consultants and standards organizations.
03/04/2008
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| TCO vs. ROI: How Do You Decide? |
| When will a new IT product pay for itself versus how much will it cost in the long term: Which do you use most when making a technology purchase?
01/15/2008
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| IT Value Metrics: How to Communicate ROI to the Business |
| CIOs are always faced with pressure to justify their IT expenditures. Now, new research can help correlate those IT dollars spent with business value accrued.
10/07/2007
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| The Real Measure of Great End-User Services |
| IT support should be tied explicitly to its impact on user productivity and business-unit performance, but most organizations remain caught in the IT support trap perpetuated by misguided SLAs.
08/21/2007
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| The Federal Government's Big Benchmarking Challenge |
| The Office of Management and Budget wants to slash the government's $22 billion annual IT infrastructure bill. But first it has to benchmark.
07/10/2007
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