Operational Design

The key aim of operational design is to provide robust, efficient and effective business processes which deliver value to both the customer and the stakeholder.

Operational Design [OD] is also commonly referred to as Business Process Design. Regardless of the name, the process to develop and refine an operational process to meet the requirements of the corporate strategy in a manner that:

1. Maximises value delivered
2. Minimises costs in both time, materials and money
3. Minimises disruption to other value chains and to the natural environment
4. Supports innovation
5. Is sufficently flexible for rapid change and expansion
6. Supports the growth of employees

Operational Design Methodologies

There are many different names used to describe the method of designing business processes; most have a common basis of building blocks, the differences being in the order of approach and detail of capturing the design.

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