| Recession Shifts IT Service Management Into Fast Lane |
| The recession has helped convince companies to adapt IT processes to help cut costs and improve service delivery to internal users.
02/25/2010
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| Green IT: CIOs Can Demand Sustainability from Vendors |
| When it comes to greening the supply chain, Pamela Rucker, VP of IT at PSC, demands proof of vendors' environmental claims.
02/23/2010
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| Download Small-Project Delivery Strategy |
| A release management strategy for small projects and enhancements
02/22/2010
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| Learning to Share: Collaboration Requires of Culture of Comfort |
| To build a successful collaborative environment, companies must foster users' trust, address fears of loss of control and embrace open interaction
11/29/2009
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| Olympic Effort |
| Tech rehearsals condition IT operations for the 2010 Vancouver Games.
11/22/2009
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| Download Virtual Desktop Cost-Benefit Analysis |
| Virtualized versus traditional client desktop cost-benefit breakdown
10/26/2009
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| ACS's IT Outsourcing Business Could Get Lost at Xerox |
| IT outsourcing industry analysts raise questions about the future of ACS's IT services business in the aftermath of its acquisition by Xerox.
10/06/2009
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| How to Maintain Security Without Increasing the Operational Load on IT Staff |
| A number of factors are increasing the challenges of keeping networks secure. One source is additional users of varying types - including some with multiple roles - coming onto the network. IT staff finds it must support remote workers, guests, contractors, partners, suppliers - sometimes even competitors - on the LAN and yet still protect sensitive corporate assets.
07/05/2009
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| American Express Inks Outsourcing Deal with HP EDS |
| EDS, an HP company, signs five-year technology services deal with American Express to manage desktop computing environments and voice and data networks.
07/05/2009
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| Download Personnel Matrix Models |
| Adapt this method for managing IT support resources across functional lines
06/23/2009
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| Users Tackle Business Transformation in Parallel Teams |
| Quintiles Transnational CIO Bill Deam engages teams to map and perform business workflows.
06/23/2009
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| How to Write an Information Security Policy |
| An Information Security Policy is the cornerstone of an Information Security Program. It should reflect the organization's objectives for security and the agreed upon management strategy for securing information.
06/15/2009
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| IT Automation Technology Dominates Vegas Conferences |
| Automation isn't new, but with few budget dollars and strapped IT staff, many enterprise network managers are turning to the technology to complete operational tasks and create a more efficient environment.
05/25/2009
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| Expect More From WAN Optimization Than Just Optimization |
| WAN optimization is becoming just an element of larger application-delivery schemes that vendors are approaching quite differently, Interop attendees were told this week
05/19/2009
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| In Tight Times, IT Managers More Likely to Postpone Than Cancel a Project |
| IT managers have canceled outright fewer client computing projects during the recession than expected, preferring instead to postpone or scale them back, according to a Gartner Inc. survey of 475 IT administrators at large companies.
05/13/2009
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