Establishing A Revenue Assurance Capability

There are three phases of establising Revenue Assurance Capability:

1. Forming a Revenue Assurance Competency Center
2. Assess the Current RA Capability of the Telco
3. Developing an RA Opportunity Roadmap and Managing RA Projects
   

Revenue Assurance Competency Center [RACC]

Before any revenue assurance initiative commences, an RACC should be established to define the parameters of RA projects. This includes governance, reporting requirements, budget allocation, and project control mechanisms. This ensures that all RA initiatives are aligned to the organizational strategy, and incorporate the learnings from one RA iteration into the next.

Most RA programs commence with data quality and management, then proceed through BPR, incorporate quality control using programs such as Six Sigma, and then implement full RA management. Attempting to introduce or improve new RA capability ahead of the previous steps is counterproductive.

Revenue Assurance Capability Assessement

To help prioritize and rationalize revenue assurance projects, an opportunity map is used to identify the points of issue, and the benefits of correcting those issues. Once this is completed, an RA Roadmap can be defined to help prioritize each iteration, largely based on the impact of the risk to the organisation.

From this process mapping, a RA capability assessment can be performed to identify how well the organisation currently manages revenue assurance.

1. Review the way in which the Telco measures its revenue management chain
2. Assess explicit and hidden costs associated with revenue assurance. This includes both hard and soft costs [ expenses and loss of credibility and time]
3. Map the revenue leakage
4. Identify risks associated with the revenue management chain
5. Define the scope of the leakage and corrective action required
6. Identify and prioritize the problems associated with tactical revenue assurance requests [compared to broader strategic requests]. Small seemingly insignificant issues can have significant compounding flow on affects.
7. Identify benefits and constraints of a fully automated revenue assurance environment

Revenue Assurance Roadmap

Individual RA projects are identified from the Opportunity map – new systems, audits, investigations etc

An RA Roadmap is used to schedule the best opportunities for improvement across the revenue management chain, and determine the interdependencies and value of each opportunity. This may include business process re-engineering [BPR], data cleansing, improving existing operational system integrity, new technology.

NEXT: Revenue Assurance Operations

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