Key Revenue Assurance Operations

The key revenue assurance operations are:

Monitoring and Reporting – on the existing revenue management chain and its operations.
Building and deploying a Baseline Reporting System – this is a set of RA scorecards and provides a powerful tool for measuring improvement.
Assessments and Analysis – of anomalies found in the RA operations
Auditing – RA audit processes must be formally defined as systemative assurances that RA systems and processes are working effectively.
RA Resource Management – Staffing, training and budget allocation

Revenue Assurance Systems

In the past, most revenue assurance processes were manually managed, with the effectiveness of the operations reliant of key personnel understanding of the IT systems supporting the revenue management chain.

Today, formal and highly automated RA capabilities define the overall RA environment, removing the risk of loss of key expertise.

Types of RA Systems

Network Simulation System – makes controlled calls across the network, capturing activity in a simulation log. This log is then compared to the CDR’s generated by the switches. This ensurse that the network is routing, handling and reporting calls correctly.

Fraud Management System – reviews CDRs in near real time flow to identify fraud patterns, heavy usage patterns, usage violations and any other usage pattern that is CDR traceable. Flags can be raised against abnormal patterns, and alerts or actions activated.

NEXT: Network Revenue Assurance