Types of Revenue Assurance

There are three primary types of revenue assurance:

Core revenue assurance – assurance of the Telco revenue management chain
Collateral revenue assurance – processes supporting the core revenue management chain
Extended revenue assurance – the prevention of loss due to issues outside the revenue management chain operations. This includes the maximisation of future revenues.

Core Objectives of Revenue Assurance

The core objectives of any revenue assurance activity are:

Manage leakage
Manage risk
Prevent leakage

Core Revenue Assurance Functions And Disciplines

There are six core revenue assurance disciplines:

Monitoring
Baselining – scorecards
Auditing
Synchronization
Investigation
Correction

It is imperative that business owners be assigned to manage and report each of these functions.

Revenue Management Chain

The only way to truly identify all revenue loss risk points and the points at which assurance must be implemented is to map the core functions of the end to end revenue management chain.

Every section of this chain must have a management owner, who is responsible for monitoring and reporting any revenue loss risk or issue.

Naturally, there will be certain areas of the business where spheres of operational responsibility overlap with revenue assurance responsibility, which can result in management turf wars. This is typical of any BI related program, and illustrates how critical it is that ownership boundaries are clearly understood and accepted.

NEXT: Revenue Assurance Capability